Frequently Asked Questions
Everything you need to know about shopping at Paynes Gray.
What is the typical lead time for furniture orders?
Most in-stock items ship within 3-5 business days. Custom or made-to-order furniture may have lead times ranging from 8 to 16 weeks depending on the manufacturer.
Do you offer white glove delivery services?
Yes, white glove delivery is available for most oversized furniture items. This service includes inside placement, assembly, and removal of all packaging materials.
What is your return policy for home decor?
We accept returns on most non-furniture items within 30 days of delivery, provided they are in original packaging. Please note that custom upholstery and final sale items are non-returnable.
How can I track my shipment?
Once your order has been processed, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.
Are your products covered by a warranty?
Paynes Gray honors all manufacturer warranties. If you experience a structural defect, please contact our support team with photos of the issue so we can facilitate a claim.
Do you offer trade discounts for interior designers?
We offer a dedicated trade program for industry professionals. Approved designers receive exclusive pricing, personalized support, and early access to new collections.