Returns & Exchanges

At Paynes Gray, we want you to be delighted with your home decor and furniture selections. If a piece doesn't perfectly fit your space, we offer a straightforward return process within 30 days of delivery for most items.

Return Process

• 1.
  Initiate Your Request

  Log in to your account or visit our returns portal with your order number and zip code to select the items you wish to return.

• 2.
  Receive Authorization

  Our team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label for eligible items.

• 3.
  Pack with Care

  Securely pack the items in their original packaging, ensuring all hardware and documentation are included to avoid restocking fees.

• 4.
  Ship and Refund

  Drop off the package at the designated carrier location; once received and inspected at our warehouse, your refund will be processed to your original payment method.